Non-profits › Governments › Businesses ›
We help government agencies become visionary, cost-effective, and responsive ››
Aligning Strategy › Improving Efficiency › Increasing Capacity Se
Government Services
Local, State, Federal, and Quasi-government Institutions
Subsidiarity: Where the action's happening ›
Relevance ›
Timeliness ›
Reliability ›
Quality ›
Accessibility ››
Give constituents and communities
what they need, in any conditions.
Government Services
Local, State, Federal, and Quasi-government Institutions
Subsidiarity: Where the rubber meets the road ›
Relevance › Timeliness › Reliability › Quality › Accessibility ››
Give constituents and communities what they need, in any conditions.
People rely on quality, timely public services
Results are essential, even with budget constraints
Local, State, and Federal agencies, no matter what their mission
Social Services, Health Care, Transportation, Economic Development, Public Safety and Security, Affordable Housing, and more
With a little help, you can ensure your government agency knows what constituents truly need and deliver for them, even when times are tough
and the money is tight. Be imaginative. Be cost-effective. Be there.
Responsive. Efficient. Flexible. Reliable.
Together, we can ensure you consistently deliver.
Insights on Our Blog
In-house Communications and Strategy ›
Integrating Government Communications ›
Read more posts on The Snowbank ›
Insights on Our Blog
Enhancing Strategies through In-house Communications ›
Integrated Communications Improves Local Government ›
Read more Blog posts on The Snowbank ›
Re-thinking public service, together
We co-create and help implement short-term plans and long-term strategies that improve governance and deliver better public services. With our four
core solutions,
we collaborate with boards, administrators, and executives to answer the
key questions
they're asking as they strive to be effective and reliable providers of the services individuals, families, businesses, communities, and other stakeholders expect and deserve.
We co-create and help implement short-term plans and long-term strategies for better governance and constituent services. Through our four
core solutions,
we collaborate respond with government boards, administrators, and executives to answer
key questions
they're asking as they strive to effectively and reliably provide what individuals, families, businesses, communities, and other stakeholders expect and deserve.
Critical Challenges, Collaborative Solutions
We co-create and help implement short-term plans and long-term strategies for better governance and constituent services. Through our four
core solutions,
we collaborate with government boards, administrators, and executives to answer
key questions
they're asking as they strive to effectively and reliably provide what individuals, families, businesses, communities, and other stakeholders expect and deserve.
Expand the boxes below to see
examples of what government leaders
are asking and how we help answer.
Expand the boxes below to see examples of what government leaders are asking and how we help answer.
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Meeting Needs
The Public's Demands
What government services are most needed and wanted?
What key trends and emerging issues may affect demand?
How should we prioritize and adjust services we provide?
How do we enable easy, equal access to government services?
What should we do in the event surrounding conditions change?
STRATEGY
Responsive Services
Strategy
Responsive Services
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Learn. Plan. Act.
Solution Highlights
Listen to key "customer" and stakeholder voices and explore data to learn needs and wants.
Define measurable mid- to long-range outcomes and innovative-yet-feasible strategies to achieve them.
Work through scenarios to develop contingency plans for macro- and local-level changes in conditions.
Advise on and manage program implementation, and provide governance decision support.
Read a case study ›
Contact us to learn more ›
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Being Cost-effective
Quality, Efficiency, Reliability
How should we organize our key departments and functions?
How can we optimize processes for quality, timeliness, etc.?
Where can we use technology to improve internal workflows?
How can we improve "customer experiences" with our services?
Where can we reduce costs, without giving up results?
ORGANIZATION
Access and Continuity
Organization
Access and Continuity
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Align. Connect. Improve.
Solution Highlights
Optimize functions, align structures, empower leaders, and create intra- and inter-department synergies.
Streamline key workflows and clarify interfaces, within and across departments and externally, too.
Incorporate key technologies to support internal processes and "customer" experiences.
Integrate delivery and support functions to increase cost-effectiveness of public services.
Read a case study ›
Contact us to learn more ›
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Doing the Work
Staffing Challenges
What are the key skills we need to do the work effectively?
How do we best structure roles to facilitate high performance?
How can we get the skills and values we covet, within budget?
How do we develop, manage, and keep top-notch staff?
How do we promote diversity in and participation by our staff?
PEOPLE
Quality and Timeliness
People
Quality and Timeliness
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Build. Excite. Keep.
Solution Highlights
Understand the critical skills required to get all of the essential work done, efficiently and effectively.
Design labor market-feasible roles, identify pathways, assess workload, and calculate needs.
Source to the Situation: Match, hire down and develop, reallocate select functions, contract, etc.
Recruit, hire, and manage to develop, equip, motivate, and retain motivated, high performing employees.
Read a case study ›
Contact us to learn more ›
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Informing and Influencing
Knowledge and Engagement
How should we define and assign communications roles?
Who are the target audiences to inform, instruct, etc.?
How do we reach and influence behaviors of key populations?
How do we get to the people who are hardest to engage?
How do we get the resources we need to be most effective?
MARKETING
Information and Action
Marketing
Information and Action
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Meet. Engage. Guide.
Solution Highlights
Integrate public information and marketing in partnership with externally-facing functions.
Collect and analyze key data to Identify engagement patterns and segment population groups.
Research and identify common segment characteristics, preferences, behaviors, influencers, etc.
Develop, deploy, and measure tailored outreach strategies to reach, resonate, and trigger actions.
Read a case study ›
Contact us to learn more ›
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Responding to Needs
The Public's Demands
What government services are most needed and wanted?
What key trends and emerging issues may affect demand?
How should we prioritize and adjust services we provide?
How do we enable easy, equal access to government services?
What should we do in the event surrounding conditions change?
Responsive government needs sound
STRATEGY
Strategy
Responsive Services
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Learn. Plan. Act.
Collaboration Highlights
Listen to key "customer" and stakeholder voices and explore data to learn needs and wants.
Define aspirations, measurable milestones, and generate "big ideas" to achieve objectives.
Work through scenarios to develop contingency plans for macro- and local-level changes.
Refine, implement, manage, and govern the program, and make informed decisions.
Read a case study ›
Contact us to learn more ›
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Being Cost-effective
Quality, Efficiency, Reliability
How should we organize our departments and functions?
How can we optimize processes for quality, timeliness, etc.?
Where can we use technology to improve internal workflows?
How can we improve "customer experiences" with our services?
Where can we reduce costs, without giving up results?
Cost-effectiveness depends on
ORGANIZATION
Organization
Access and Continuity
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Align. Improve.
Collaboration Highlights
Optimize functions and align structures, empower leaders, and create synergies.
Streamline key workflows and clarify interfaces, within and across departments.
Incorporate key technologies to support internal processes and "customer" experiences.
Integrate delivery and support functions to increase cost-effectiveness of public services.
Read a case study ›
Contact us to learn more ›
-
Doing the Work
Staffing Challenges
What are the key skills we need to do the work effectively?
How do we best structure roles to facilitate high performance?
How can we get the skills and values we covet, within budget?
How do we develop, manage, and keep top-notch staff?
How do we promote diversity in and participation by our staff?
Quality and timeliness requires the right
PEOPLE
People
Quality and Timeliness
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Build. Excite. Keep.
Collaboration Highlights
Understand the skills required to get all of the work done, efficiently and effectively.
Design labor market-feasible roles, identify pathways, assess workload, and calculate needs.
Source to Situation: Match, hire down and develop, reallocate select functions, contract, etc.
Recruit, hire, and manage to develop, equip, motivate, and maintain the right workforce.
Read a case study ›
Contact us to learn more ›
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Affecting Behaviors
Knowledge and Engagement
How should we define and assign communications roles?
Who are the target audiences to inform, instruct, etc.?
How do we reach and influence behaviors of key populations?
How do we get to the people who are hardest to engage?
How do we get the resources we need to be most effective?
Constituents stay informed through
MARKETING
Marketing
Information and Action
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Engage. Influence.
Collaboration Highlights
Integrate communications and marketing in partnership with externally-facing functions.
Collect and analyze key data to Identify engagement patterns and segment populations.
Research and identify segment commonalities: Characteristics, preferences, influencers, etc.
Develop, deploy, and measure tailored strategies to reach, resonate, and trigger actions.
Read a case study ›
Contact us to learn more ›
The journey begins with
STRATEGY
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Be bold... push your limits
What do your constituents need?
What conditions are you facing?
How can you better deliver?
What happens if things change?
Think big! This is your chance to become something greater. But It’s more than just a clear vision and a well-structured plan. What you'll accomplish in the future depends on having the necessary resources, implementing well, measuring and monitoring, and responding to shifting conditions, as well. You'll need to vigilantly “live" your strategy, not just develop one that exists on paper only.
Cost-effective delivery relies on
ORGANIZATION
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Be "agency cost-effective"
How do you deliver services?
What does technology offer?
What infrastructure do you need?
How do you limit cost of success?
Cost-effectiveness is more than a buzzword. It's critical to innovating and deivering while limiting costs. Structure, process, and technology have a major influence your ability to achieve and maintain this state. Consistent outcomes, even when the budget is tight, depend on how well you orient and integrate key external and internal functions to deliver in any conditions.
Success demands the right
PEOPLE
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Get the talent you need
What are the required skills?
How should you design roles?
How do you get who you need?
How can employees grow?
Public sector perspectives, budgets, and culture, and knowledge can make workforce a limiting factor. Knowing what you need, optimizing roles and structures, getting the necessary talent, and addressing low performers are essential. Job design, staffing strategy, and recruitment and selection are just some of what you need to get right to overcome the challenges.
Engaging constituents requires
MARKETING
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Keep the public informed
What do people need to know?
What do you need them to do?
How do you reach who matters?
How can you influence outcomes?
What does marketing have to do with government? You can offer important services and make them more accessible, but it won't matter if no one knows. Strategies that reach, build trust, and persuade your target audiences to do what you're asking are key. Great experiences, easy interactions, and visible beneifits develop consituent relationships and participation.
Examples of Client Engagements
Since 2014, we've worked with more than 50 organizations, including all levels of government (see below for samples). And, our professionals have supported well over 200 other great clients across sectors and industries, in the US and overseas, many of which are in the public sector. From towns, cities, and counties to major Federal agencies, we know government, and we can help you perform better and deliver more.
List of Services
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Clarke County, VirginiaRead More › List Item 1
Berryville, Virginia
A Way Forward for People in Need
Snowflake helped visualize a future of better quality, fully accessible human services and bring it to life through a responsive, integrated strategy...
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Susquehanna River Basin CommissionRead More › List Item 2
Harrisburg, Pennsylvania
Protecting Regional Water Resources
We supported development of a 20-year Comprehensive Plan to enable the Basin's diverse uses while protecting communities from extreme events...
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State of VermontRead More › List Item 3
Montpelier, Vermont
Improving Local Government Capacity
We offered expert support to Vermont's counties, cities, and towns to help them be responsive and increase service quality, efficiency, and consistency...
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USDA Farm Service AgencyRead More ›
Washington, DC
Improving Outcomes with Technology
Snowflake helped improve the agency's ability to operate efficiently and equip farmers and others in the industry with key data and modern analytics tools...
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US Department of EnergyRead More ›
Washington, DC
Ensuring Successful Capital Projects
Our work has helped improve delivery of major energy-related capital projects, including many critical, high-profile, complex, billion-dollar efforts...
List of Services
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Clarke County, VirginiaRead More › List Item 1
Berryville, Virginia
Creating a Way Forward for People in Need
Snowflake helped visualize a future of better quality, integrated human services and bring it to life with responsive strategy.
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Susquehanna River Basin CommissionRead More › List Item 2
Harrisburg, Pennslvania
Protecting Water Resources for the Future
We helped develop a Comprehensive Plan to support the Basin's many uses and protect communities from extreme events.
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State of VermontRead More › List Item 3
Montpelier, Vermont
Developing Municipal Government Capacity
We supported Vermont's counties, cities, and towns to help them increase service quality, efficiency, and consistency.
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USDA Farm Service AgencyRead More ›
Washington, DC
Improving Agriculture through Technology
Snowflake helped improve the agency's ability to equip farmers and others in the industry with key data and modern tools.
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US Department of EnergyRead More ›
Washington, DC
Ensuring Success of Major Capital Projects
Our work helped improve delivery of key energy-related projects, including many high-profile, complex, billion-dollar efforts.
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Clarke County Social Services
Creating a Brighter Future for Residents in Need
Clarke County (Va.) Social Services (DSS) offers a range of programs to the County's under-privileged, under-serve residents, from Adult and Child Protective Services to foster family placement and support. In this rural county, there are many obstacles to access, and a need for help beyond what DSS provides. We're helping the DSS envision a future of integrated County services and develop a strategy to improve residents' ability and willingness to use safety, stability, security and self-sufficiency programs.
More Information › -
US Department of Energy
Improving Capacity to Manage Major Capital Projects
The US Department of Energy (DOE)'s Certified Federal Proect Directors (FPDs) manage critical intiiatives to maintain the nuclear weapons stockpile, clean up radioactive and hazardous waste, conduct scientific research, and more. We helped DOE's Project Management Career Development Program (PMCDP) define FPD competiencies and align training and certification standards with required skills. As a result, FPDs are better prepared to deliver on high-profile, complex, high-value capital projects.
More Information › -
Susquehanna River Basin Commission
Comprehensive Planning for the Basin's Future
The Susquehanna River Basin Commission (SRBC) was established in 1971 by the states of New York, Pennsylvania, and Maryland, and the Federal government. After 50 years, SRBC needed an updated Comprehensive Plan governing water quantity, water quality, flooding and drought, and watershed management activities in the Basin. With our help, SRBC and its stakeholders developed an integrated, cooperative plan for the next 20 years to support the Basin's many uses and protect communities from extreme events.
More Information › -
US Department of Agriculture
Improving Data and Technology to Support US Farmers
The Farm Service Agency's Office of the CIO manages the organization's IT portfolio, with both internal infrastructure and client service responsibilities. Snowflake helped strengthen OCIO's ability to cost-effectively operate and deliver services by redesigning its business rules, structure, staffing model, and key work flows in alignment with ITIL standards. With our help, OCIO can now better equip the agency and its stakeholders with cutting-edge technologies, for the ultimate benefit of farmers and other industry users.
More Information › -
State of Vermont
Building Local Organization and Workforce Capacity
Vermont's InvestEAP offers guidance, resources, and consultation to municipal authorities to improve cost-effectiveness, talent management, employee relations, and other facets of local government operations. Snowflake received an organizational development contract to to help counties and municipalities restructure and redesign workflows, acquire and develop qualified staff, build management capabilities to effectively handle front-line staff issues, and facilitate adoption and integration of change.
More Information ›
Effective government takes a team.
We'd like to hear about what you do, what you're selling, your future vision, and your motivations. We're interested in your goals, successes, and challenges. Understanding your story lets us share relevant ideas from our experience in all sectors and across industries, and explore if and how we can collaborate.
Can we help your agency improve?
Complete the form and let's find out!
Contact Us
Thank you for contacting us. We look forward to talking and will get back to you shortly to schedule a time. Have a great day!
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Interested in Learning More?
We Are (About You)!
Listen, Learn, Share, and Explore
Good government helps constituents and communities thrive. We'd like to hear how you're doing this, what's changing in your environment and how you're adapting, and your successes and "pain points." We want to learn about your achievements, challenges, short-term objectives, and long-term goals. As we listen, we can often share relevant, experience-based knowledge and innovations, and help answer your most pressing questions.
Contact Us
Thank you for contacting us about Snowflake's Government Solutions. We will get back to you as soon as possible. Have a great day!
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